How Mosaic handles business inquiry information.

Mosaic collects limited business information so we can respond to resin, document, supply, and technical support requests. The data you submit may include name, company, email, region, product category, document need, application notes, and related business context. Because chemical inquiries often require routing across sales, technical service, logistics, and regulatory support, your request may be shared internally with personnel who need the information to answer accurately.

Information we collect

We collect information you provide through forms, email links, newsletter requests, and direct contact. We may also record website interaction data such as pages visited, browser type, approximate region, and referral source for site security and service improvement. Mosaic does not ask for personal consumer information; the website is intended for business-to-business communication about Polymers & Resins.

How we use information

Business inquiry information is used to answer questions, prepare document packages, route technical requests, review regional availability, support compliance checks, and improve our response process. If you subscribe to updates, Mosaic may send newsroom, SDS revision, sustainability report, or supply program notices. You may ask us to stop marketing-style communications while still allowing transactional responses to active inquiries.

Sharing and retention

Mosaic may share inquiry details with affiliates, regional representatives, logistics partners, or service providers when needed to respond. We do not sell business inquiry data. Records may be retained as long as necessary for customer support, legal compliance, audit trails, document revision history, or legitimate business needs. Retention periods may differ by region and contract status.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No website transmission is completely risk free, so sensitive formulas, confidential specifications, or trade secrets should be shared only after an appropriate confidentiality agreement is in place.

Your choices

You may request access, correction, or deletion of your business contact information where applicable law provides those rights. To make a request, contact [email protected] and include enough detail for us to identify the relevant record.